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Frequently Asked Questions (FAQ)
1. Where are UP products produced?
All UP products are made in Indonesia and are originally designed and handmade by our team. We do not source ready-made products from other supppliers.
2. Can I order UP products in a different color, or request for customized sizing?
As much as we would love to accomodate your personal taste and preference, we do not accept customized orders.
3. How is your shoe sizing like?
Our shoe sizes fit true-to-size, which has been verified by our satisfied customers. As there exist an incredibly wide range of feet size & type, we have to admit though that our "true-to-size" claim might not cater all types of feet. UP sizes fit perfectly for those having slim to normal feet width. For those with wider feet, we suggest to take one size bigger. For further information, you can always consult with us via email at [email protected].If by any chance we recommend you the wrong size, we allow size exchange.
4. What about if the shoes I've bought don't fit, even after following UP's shoe size measurements?
The risk of buying shoes online is that customers don't get to try them on first. Even when the shoe length fits accordingly, there might be a risk of shoe width that might be too small for you. Your first purchase might be risky, but your next purchases should be safe with us given that you have seen & tried the shoes for yourself. We really hope customers can understand this fact, that this is a risk of any type of online transactions.However to avoid this risk, you can always consult with us via email at [email protected].
5. What are the shoe sizes UP provides?
UP currently provides shoes from size 35 - 42. We understand that your feet might not be within this range, either smaller or bigger. We'll try our best to improve on this matter and make available more complete sizes in the future.
6. What are the payment methods available at UP?
For Indonesian-based customers, you can make payment via Bank Transfer (using ATM, m-banking, e-banking), Cash Deposit (using a Cash Deposit machine or visiting a bank and paying through the teller), Credit Card (Visa or Masterbank) or Paypal.
For international customers, you can either pay via Paypal or Credit Card (Visa or Masterbank).
7. After placing an order, how come I did not receive any "Confirmation Email"?
After you place an order via our website, our system will automatically send you a "Confirmation Email" to your email account. If you have not received this "Confirmation Email", please kindly check your junk / spam inbox as our email might have gotten there.
8. Why is UP only available online?
Because we prefer to keep things simple and cost-efficient! By being cost-efficient, we get to offer customers low prices and great service.
Frequently Asked Questions (FAQ)
1. Where are UP products produced?
All UP products are made in Indonesia and are originally designed and handmade by our team. We do not source ready-made products from other supppliers.
2. Can I order UP products in a different color, or request for customized sizing?
As much as we would love to accomodate your personal taste and preference, we do not accept customized orders.
3. How is your shoe sizing like?
Our shoe sizes fit true-to-size, which has been verified by our satisfied customers. As there exist an incredibly wide range of feet size & type, we have to admit though that our "true-to-size" claim might not cater all types of feet. UP sizes fit perfectly for those having slim to normal feet width. For those with wider feet, we suggest to take one size bigger. For further information, you can always consult with us via email at [email protected].If by any chance we recommend you the wrong size, we allow size exchange.
4. What about if the shoes I've bought don't fit, even after following UP's shoe size measurements?
The risk of buying shoes online is that customers don't get to try them on first. Even when the shoe length fits accordingly, there might be a risk of shoe width that might be too small for you. Your first purchase might be risky, but your next purchases should be safe with us given that you have seen & tried the shoes for yourself. We really hope customers can understand this fact, that this is a risk of any type of online transactions.However to avoid this risk, you can always consult with us via email at [email protected].
5. What are the shoe sizes UP provides?
UP currently provides shoes from size 35 - 42. We understand that your feet might not be within this range, either smaller or bigger. We'll try our best to improve on this matter and make available more complete sizes in the future.
6. What are the payment methods available at UP?
For Indonesian-based customers, you can make payment via Bank Transfer (using ATM, m-banking, e-banking), Cash Deposit (using a Cash Deposit machine or visiting a bank and paying through the teller), Credit Card (Visa or Masterbank) or Paypal.
For international customers, you can either pay via Paypal or Credit Card (Visa or Masterbank).
7. After placing an order, how come I did not receive any "Confirmation Email"?
After you place an order via our website, our system will automatically send you a "Confirmation Email" to your email account. If you have not received this "Confirmation Email", please kindly check your junk / spam inbox as our email might have gotten there.
8. Why is UP only available online?
Because we prefer to keep things simple and cost-efficient! By being cost-efficient, we get to offer customers low prices and great service.